條款及條件

最近更新 – 2024 年9月11日

特爾高能源有限公司

（以下簡稱為「我們」、「本公司」）

有關使用網站及應用程式之私隱政策聲明（「聲明」）

請閣下仔細閱讀本聲明，並定期查閱其最新版本。本公司將不時修訂本聲明而不作另行通知。當閣下造訪及／或使用我們的網站和應用程式，閣下之繼續造訪及／或使用即表明閣下同意受到最新版本之聲明所約束。

本聲明列出：

我們從閣下收集了哪些資料及其原因;
我們如何使用和保障閣下所提供的任何資料; 及
閣下如何查閱和管理閣下的資料

我們致力確保閣下的私隱受到保障。如果我們要求閣下提供可以識別閣下的身份的某些資料，閣下可以放心，我們只會按照本聲明使用該資料。

本聲明於2024年07月18日起生效。

我們是誰

特爾高能源有限公司

於香港註冊成立的公司，商業登記號碼為66597972。

註冊辦公室：香港九龍觀塘巧明街100號Landmark East友邦九龍大樓22樓2201-2202室

我們收集什麼

我們可能會收集以下資料：

閣下的個人資料
閣下的商業資料，如公司名稱及職位
聯絡資料包括電郵地址
閣下與我們的付款交易詳情
人口統計資料，如郵政編碼、個人喜好和興趣
與當時的特定客戶優惠及 / 或調查所相關的資料
閣下與我們的通訊所分享與收集個人資料原來目的相關之任何個人資料

我們如何處理我們收集的資料

我們需要此資料使我們及／或我們的合作夥伴能夠為閣下提供產品及服務，以及管理閣下與我們的合約關係。特別是，我們把它用於我們業務的以下合法利益：

內部記錄保存和帳戶管理目的（例如：核實閣下的身份和履行閣下的訂單）
使我們能夠為閣下提供產品及服務（例如：閣下的聯絡資料以履行訂單）。如閣下購買我們的合作夥伴的產品及服務，閣下與收集個人資料原來目的相關之資料有可能會被披露給該合作夥伴。

我們亦需要此資料來了解閣下的需求並為閣下提供更好的服務。特別是，我們把它用於我們業務的以下合法利益：

監控、記錄和儲存電話或電子郵件以進行內部培訓、提高客戶服務質素，並滿足任何法律和監管要求
改善我們的產品和服務
根據閣下的興趣定制我們的網站
定期使用閣下提供的聯繫方式向閣下發送有關新產品的推廣郵件、電子郵件或短信、特別優惠或我們認為閣下可能會感興趣的其他信息
使用閣下的資料與閣下聯繫以進行市場研究;及
通過電話與閣下聯繫講述上述各項

如閣下與我們聯繫或我們與閣下聯繫，我們可能會要求閣下提供某些資料以確認閣下的身份，查閱我們的記錄並有效和正確地處理閣下的帳戶。

如果我們要求閣下同意將閣下的個人資料用於特定目的，則閣下可隨時撤回此同意。請參閱下面標題為“管制閣下的個人資料”的部分。

保安

閣下的資料保安對我們非常重要。作為我們承諾的一部分，我們的技術專家保持實質措施、電子措施及管理措施，以確保我們於網上所收集的資料安全。

只有為我們提供特定數據處理服務之授權員工及經過仔細審核的代理人、承辦商及次承包商，才能接觸閣下的數據。這些人員只被允許以本私隱政策中所定立之目的而接觸閣下的數據，並代表我們處理資訊或科技安全和維修。

如果代表我們處理閣下的數據的第三方位於香港以外地區，我們將採取適當的額外步驟，以確保代表我們處理閣下的數據的人員保護閣下的個人資料的安全。這通常涉及確保該第三方同意簽署正式的法律協議以承諾遵守相當於香港的標準。

我們的目標是保護所有客戶免受欺詐。作為其中的一部分，我們可能會使用閣下的個人資料來驗證閣下的身份以幫助預防或偵查欺詐行為。這些檢查可能涉及閣下的資料被披露給信貸資料服務機構，信貸資料服務機構可能會記錄該資料。這不是信貸檢查，閣下的信貸評級不會受到影響。

有時，閣下可能希望向我們披露敏感資料，例如，如果閣下因為接受治療而需要優先交付。我們只會根據閣下向我們披露的具體原因使用敏感數據並額外注意以保證其安全。我們會不時與通知閣下我們可能會繼續將該敏感數據用於指定用途。我們會定期重新檢查此同意書。在任何一種情況下，閣下都可以隨時撤銷閣下的同意書。

我們保留閣下的資料多久

我們保存資料的時間會根據我們使用資料的用途而有所不同。除非有特定的法律要求我們保留資料，否則只要與收集該資料之目的有相關性及用處，我們將一概保留。

通常，我們會根據相關稅務和合同要求保留[7]年的帳戶資料。

管制閣下的個人資料

在下列情況，閣下可以選擇限制或管制個人資料的收集或使用：

當閣下被要求在網站或其他地方填寫表格時（如果閣下不希望我們將閣下的個人資料用於這些目的，請確保勾選任何與我們使用閣下的個人資料相關的選項）；
如果閣下之前已同意我們將閣下的個人資料用於特定目的並希望改變主意；
如果閣下希望在我們的系統上更正閣下的個人資料。

你有權利：

知道資料正在處理;
查閱正在處理的資料;
糾正正在處理的資料;
限制處理;
被通知哪些資料已糾正和限制;和
反對處理閣下的資料。

請注意這不是審查所有關於閣下的資料的絕對權利，因為此權利有各種例外。包括：

保存個人資料以防止、偵查或調查違法行為及相關的事宜;和
數據由另一人保密提供。

如果閣下想刪除同意或要求刪除或轉移閣下的個人資料，閣下可以隨時點擊此鏈接或發送電子郵件至[email protected]或致電+852 2435 8388聯繫我們。除非得到閣下的許可或法律要求，否則我們不會將閣下的個人資料出售、分發或出租給第三方。如果我們尋求閣下的許可，我們將在我們尋求閣下的許可時為相關的第三方命名，任何此類許可僅限於該第三方。有時，我們可能必須將資料傳遞給有權根據各種法律獲取數據的法定機構，例如警察或稅務機關。如果閣下認為我們持有的任何資料不正確或不完整，請立即使用上述詳細資料寫信、發送電子郵件或致電我們。我們會及時糾正任何錯誤的資料。為了保護閣下的私隱和安全，我們將在授予權限或進行更正之前採取合理的步驟來驗證閣下的身份。

此聲明取代任何以前的版本。我們保留不時修訂本聲明而不作另行通知之權利。

小型文字檔案(Cookies)

我們如何使用 cookies

Cookie是字母數字標識符，使我們的系統能夠識別閣下的瀏覽器，以便我們為閣下提供各種簡易輕鬆的網站服務。

Cookies允許網頁應用程序作為個人回覆閣下。網頁應用程序可以透過收集和記取有關閣下的喜好，並根據閣下的需求、喜歡和不喜歡來定制其運作。

我們使用流量紀錄cookies來識別所使用的頁面。這有助我們分析有關網頁流量的數據並根據客戶需求以改進我們的網站。我們僅將此資訊用於統計分析目的然後數據會從系統中被刪除。總括而言，cookies可以幫助我們為閣下提供更好的網站，讓我們能夠監控閣下認為哪些頁面有用處或哪些頁面沒有用處。除了閣下選擇與我們分享的數據外，cookie絕不會讓我們讀取閣下的電腦或任何有關閣下的資料。閣下可以選擇接受或拒絕cookies。大多數網頁瀏覽器會自動接受cookies，但閣下通常可以修改瀏覽器設置以拒絕cookies。但是，這可能會阻止閣下充分利用該網站。下表說明了我們使用的cookies以及其原因。

Cookie Name	Cookie ID	Cookie Description	Additional info
Has Javascript	has_js	這cookie用於確定閣下的瀏覽器是否啟用了JavaScript。是建立此網站的內容管理系統所要求的。	此cookie是營運網站所必需的
Google Analytics	_utma _utmb _utmc _utmz	這些cookies用於收集有關到訪者如何使用我們網站的資料。我們使用這些資料來編寫報告並幫助我們優化網站。 Cookies以匿名形式收集資料，包括到訪者數量、到訪者經什麼渠道到訪我們的網站及他們到訪過的頁面。此cookie對於網站有效運作十分重要。	點擊此處查看Google私隱概述

如閣下希望索取更多有關cookies的資料，請瀏覽 www.aboutcookies.org.

本聲明原文以英文撰寫，再翻譯成其他語言。如有任何岐義，一概以英文版本為準。

TERMS AND CONDITIONS

LAST UPDATED – 11 September 2024

DSG Energy Limited (“Company”)

Privacy Policy Statement (“Statement”) for Use of Websites and Apps

IT IS IMPERATIVE THAT YOU THOROUGHLY REVIEW THIS STATEMENT AND REGULARLY CONSULT THE LATEST VERSION AS MAY BE UPDATED FROM TIME TO TIME WITHOUT PRIOR NOTICE. BY ACCESSING AND/OR USING OUR WEBSITES AND APPS, YOUR CONTINUED ACCESS AND/OR USE SHALL INDICATE YOUR AGREEMENT TO BE BOUND BY THE LATEST VERSION OF THE STATEMENT.

This Statement sets out: –

what information our Company collects from you and why;
how our Company uses and protects any information that you give; and
how you can access and manage your information.

Our Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it shall only be used in accordance with this Statement.

This Statement shall commence effective from 18^th July 2024.

Who we are

DSG Energy Limited

Registered in Hong Kong with Business Registration Number 66597972.

Registered Office: Rooms 2201-2202, AIA Kowloon Tower, Landmark East, 100 How Ming Street, Kwun Tong, Kowloon, Hong Kong

What we collect

We may collect the following information from you: –

personal information
business information such as business name and job title
contact information such as email address
payment transaction details with the Company
demographic information such as postcode, preferences and interests
information relevant to specific customer offers and/or surveys which will be explained at the time
any personal data that you share with us in a communication directly related to the purpose for which the personal data was originally collected

What we do with the information we gather

We require this information to enable our Company to provide you with the products and services offered by us and/or our business partner, and to manage our contractual relationship with you. In particular, we will use it for the following legitimate interests of our business: –

internal record keeping and account management purposes (such as verifying your identity and fulfilling orders you place)
enabling the provision of the Products and Services to you (such as your contact details for the purpose of fulfilling orders). If you purchase our business partners’ products and services, the information directly related to the purpose for which the personal data was originally collected may be transferred to that business partner

We also require this information to understand your needs and provide you with a better service. In particular, we will use it for the following legitimate interests of our business: –

monitoring, recording and storing telephone or email communications for the purpose of internal training, to improve the quality of our customer service and in order to meet any legal and regulatory requirements.
improving our products and services.
customising our website according to your interests.
periodically sending you promotional mails, emails or SMS messages about new products, special offers or other information which we think you may find interesting using the contact details which you have provided
using your information to contact you for market research purposes; and
contacting you by phone in relation to the above.

If you contact us or we contact you, we may ask for certain information from you to confirm your identity, check our records and deal with your account efficiently and correctly.

Where we have asked for your consent to use your personal information for a particular purpose, this consent may be withdrawn by you at any time. Please see the section entitled ‘Controlling your personal information’ below.

Security

The security of your information is very important to us. As part of our commitment to keeping your data safe, our technical experts maintain physical, electronic and managerial procedures to keep safe the information we collect online.

Only authorised employees and carefully checked agents, contractors and sub-contractors, who provide a particular data processing service for us, are permitted access to your data. These people will only be allowed access to your data for the purposes identified within this Privacy Policy, processing it on our behalf or for IT security and maintenance.

If a third party processing your data on our behalf is located outside of Hong Kong, we will always take appropriate additional steps to ensure that your personal information is kept safe and secure by those processing your data on our behalf. This will generally involve ensuring that such third party agrees to sign up to a formal legal agreement committing such party to comply with standards equivalent to those that would apply were that party to be located in Hong Kong.

We aim to protect all of our customers from fraud. As part of this, we may use your personal information to verify your identity to help prevent or detect fraud. These checks may involve your information being disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.

Sometimes, you might wish to disclose sensitive information to us, for example if you need a priority delivery because you are receiving medical treatment. We will only use sensitive data for the specific reason you disclosed it to us and we will take extra care to keep it secure. From time to time, we will check with you that we may continue to use that sensitive data for the specified purpose. We will re-check this consent on a periodic basis. In either case, you may withdraw your consent at any time.

How long we hold your information for

The time period for which we keep information varies according to what we use the information for. Unless there is a specific legal requirement for us to keep information, we will keep your information for as long as it is relevant and useful for the purpose for which it was collected.

Generally, we will retain your account information for [7] years in line with relevant tax and contract requirements.

Controlling your personal information

You may choose to restrict or control the collection or use of your personal information in the following circumstances:

when you are asked to fill in a form on the website or elsewhere (ensure that you tick any box which relates to our use of your personal information if you do not want us to use your personal information for those purposes);
if you have previously agreed to us using your personal information for specific purposes and wish to change your mind;
If you wish for your personal information to be corrected on our systems.

You have the right to:

know that information is being processed;
access information that is being processed;
rectification of information being processed;
restrict processing;
be notified about what information has been rectified and restricted; and
object to the processing of your information.

It is important to note that this is not an absolute right to review all the information that is held about you, as there are various exceptions to this right. These include:

(a) where personal data is kept for the purpose of preventing, detecting or investigating offences and related matters; and

(b) where the data is given by another person in confidence.

If you want to remove a consent or request erasure or transfer of your personal information, you may do so at any time by clicking this link or emailing us at [email protected] or calling us on +852 2435 8388.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Where we do seek your permission we will name the relevant third party at the time we seek such permission from you and any such permission shall be limited to that third party.

Sometimes we may have to pass information to statutory bodies authorised to obtain data under various legislation, such as the police or tax authority.

If you believe that any information we are holding on you is incorrect or incomplete, please write, email or call us as soon as possible, using the details set out above. We will promptly correct any information found to be incorrect.

To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

This Statement shall supersede all previous versions and we reserve the right to change the Statement from time to time without prior notice.

Cookies

How we use cookies

Cookies are alphanumeric identifiers which enable our systems to recognise your browser in order that we can provide you with easy use of the various services available on the website.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

The table below explains the cookies we use and why.

Cookie Name	Cookie ID	Cookie Description	Additional info
Has Javascript	has_js	A cookie that determines whether your browser has JavaScript enabled. Required by the content management system this site has been built with.	This cookie is strictly necessary for the website to operate.
Google Analytics	_utma _utmb _utmc _utmz	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. This cookie is essential for the website to operate efficiently.	Click here for an overview of privacy at Google

If you wish to learn more about cookies go to www.aboutcookies.org

This Statement is originally written in English and has been translated into other language(s). Should there be any discrepancy between the English and any translated versions of the Statement, the English version shall in all event prevail.

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條款及條件